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Frequently Asked Questions
Tag:topart  |  Update Date:2008-12-23 12:05:24  |  Browse:

       Below are questions that we are frequently asked about everything from our art and our company, to our return guarantees and our shipping prices - which are included in the cost of the painting by the way. If you don’t find the answer to your question, feel free to contact us here or send Email to: topart168@gmail.com.

  About Top Art  
 
Q: What’s the best way to contact you?
Q: Who are your artists?
Q: Does Top Art have an affiliate program?


 
     
  About Shipping  
 
Q: What do I pay for shipping?
Q: It’s Shipping even to me? I live in _____.
Q: How do you ship paintings?
Q: What if my painting is damaged during shipping?
 
     
  About The Art  
 
Q: Do you sell paintings or prints?
Q: What’s the process?
Q: Will your artist sign the painting?
Q: Are your reproductions copyrighted works?
Q: Can I purchase original art from you as well?
Q: How long before I receive the painting?
Q: What’s the biggest size I can order?
Q: Most of your sizes are similar height:width ratios. Can I order something different?
Q: I have a photograph. Can you paint it?
Q: My original photo is blurry. Can I send more than one photo for detail?
Q: Can you add color to a black and white photograph?
Q: Can I send a painting my dad made to be reproduced?
Q: Can you create a new oil painting from a bunch of different photos?
 
     
  About Payment  
 
Q: How can I pay for my painting?
Q: Can I pay by credit card? Is it secure?
Q: When I buy a portrait, what am I paying for?
Q: Can I see the painting before you ship it?
Q: Do I pay upfront for the painting or when I receive it?
Q: Do you offer any guarantees?
Q: Can I return a painting?
Q: Can I return a framed painting?
Q: How do I return a painting?









 
     
  About Top Art  
 
Q: What’s the best way to contact you?
A: You can contact us by phone, fax, letter or email.

Mailing address:
TopArt168.Com Or Chinaoilpaintings.Cn
0603Room 167# GuLong Garden WuShiPu
HuLi Borough
XiaMen City, China

Phone: 86-592-5521275
Fax: 86-592-5559760

Q: Who are your artists?
A: Our artists have, on average, 15 years of experience and they all have advanced degrees in fine arts. As we have a large team of artists, we employ specialists in certain disciplines and styles.

Q: Does Top Art have an affiliate program?
AA: Of course we do, and we always like to talk to new potential affiliates. For more information contact us and let us know about your affiliate interests.


 
     
  About The Art  
 
Q: Do you sell paintings or prints?
A: We only sell 100% handmade oil paintings, hand painted by experienced artists. These are oil on canvas genuine masterpieces and each stroke, texture and nuance is created by hand - in the same way the original paintings were created. We use no printing, pressing or technological tricks to create our paintings.

Q: What’s the process?
A: As we produce paintings, not prints, it is actually quite complicated. You can see a detailed description here.

Q: Will your artist sign the painting?
A: Yes - by default our paintings are signed by the artist. However, if you like, you can request us not to sign it.

Q: Are your reproductions copyrighted works?
A: Every painting in our gallery is either in the public domain or being sold under license from the estate of the artist. There’s no need to worry about copyright infringement. If you find on our database a work of art which you suspect as being unlicensed, please notify us immediately.

Q: Can I purchase original art from you as well?
A: We hope to add more original pieces to our collection, but we can create original paintings from your photographs. Here’s more about our portrait services.

Q: How long before I receive the painting?
A: Between four and five weeks. Since painting with oil on canvas is a complicated, time-consuming process, our artists will spend between 14 and 18 business days creating your masterpiece. If your painting is much larger, or if is extremely complex, the artist spend a bit more time with it. After you’ve approved the painting, we’ll ship it to you immediately. Shipping can take three to four days. When you order your painting, we’ll send you a detailed timeline that shows when you’ll see a sample and when you’ll receive your painting.

Q: What’s the biggest size I can order?
A: As you’ll see on our order form, our largest paintings are 120 inches by 120 Inches (3 meters by 3 meters). However, if you have a special request, our artists can work on even much larger canvases - there is no limit.

QQ: Most of your sizes are similar height:width ratios. Can I order something different?
A: Yes. You can request paintings in any size you want. Some customers like to follow the painting’s original aspect ratio, keeping the original relation between the painting’s length and width. If the size you need does not match the painting’s original aspect ratio our experienced artists will extend or reduce some of the painting’s background to achieve the best possible result. We can also reproduce detail paintings of a larger original, e.g. Mona Lisa’s smile, or a part of the Sistine Chapel. Our artists are very flexible and there is not limit to what they can do. Just let us know what you want.

Q: I have a photograph. Can you paint it?
A: Of course. Every day, we create original pieces from photographs that our customers provide. We produce portraits, recreate wedding photos and even paint beloved family pets. Here is a detailed description of our portrait services.

Q: My original photo is blurry. Can I send more than one photo for detail?
A: Yes, we have experience adding detail to a painting from multiple photographs. Perhaps it’s detail for a family crest, the writing on a sweatshirt or just a hairstyle. Our artists can use the details that you provide to make your painting capture even more details than the original photograph did.

Q: Can you add color to a black and white photograph?
A: Yes. That’s a frequent request from our customers. We can paint color portraits from old black and white photos or damaged photos and can even provide some color correction.

Q: Can I send a painting my dad made to be reproduced?
A: Of course. All we need it a quality photograph of it and our artists can reproduce it.
Q: Can you create a new oil painting from a bunch of different photos?
A: Definitely. It’s called a composite painting. Since our artists start from scratch there is no limit to what they can add to or subtract from the original photos. An example could be a family portrait with an additional person, a different background or a photograph painted in the style of a particular artist. As far as composites go, the only limit is your imagination. Here’s a detailed description of compositing along with some samples.
 
     
  About Shipping  
 
Q : What do I pay for shipping?
A: For normal orders, shipping cost is depend the weight of the goods what you bought and which company to transfer you choose. We will tell you the cost before you send the money. If you are a wholesale customer, we have some different options if you wish to buy in bulk.


Q: It’s shipping even to me? I live in _____.
A: Yes, even there. We sell our goods to everywhere in the world that FedEx, UPS or DHL will deliver to.


Q: How do you ship paintings?
A: We only use reputable carriers like FedEx, DHL or UPS. We ship unframed paintings in a protective, hard carton tube. If you order a frame, we will ship the painting framed and "ready to hang" so you can immediately put it on your wall.


Q: What if my painting is damaged during shipping?
A: In the very rare case that your painting or frame arrives damaged, please refuse the delivery so we can receive the package back from the shipping company and claim the insurance funds. We will then paint a new painting for you and will ship it to you within 10 days. This extremely rare circumstance does not constitute a reason for a refund as the damage is the responsibility of the shipping company and as we will paint for you a new painting for absolutely free.


 
     
  About Payment  
 
Q: How can I pay for my painting?
A: You can pay for your painting with, Western Union, or money order. For large orders, we’ll accept a bank wire. We accept payments through our secured payment page, by phone or by fax.


Q: Can I pay by credit card? Is it secure?
A: As with any reputable art gallery or Internet eCommerce vendor, we make all credit card transactions via a secured, bank-authorized credit card processing company and through a 128 bit SSL encrypted and secured Web page. No people ever see your credit card information as it is all done electronically. We also do not keep your credit card number on file. As an added level of security, all purchases are guaranteed by both your credit card and our processing company.


Q: When I buy a portrait, what am I paying for?
A: You’re purchasing the portrait and everything that goes into it along with our costs to ship it to you. All costs such as insurance and fees are included and you won’t be asked to pay anything else.


Q: Can I see the painting before you ship it?
A: Of course. If requested by you during checkout, we will email you a digital photograph of the painting. You can look at the image and ask for revisions or approve the image for shipping.


Q: Do I pay upfront for the painting or when I receive it?
A: You pay when you place your order with us. Before we begin working on your painting, we need to know that you have the means to pay for it. All online transactions work this way, and keep in mind that all paintings ordered from TopArt are backed by our 100% money back guarantee.


Q: Do you offer any guarantees?
A: Yes, in fact we offer many. The first guarantee happens when, if requested by you during checkout, we email you a photo of your painting. Our guarantee is that we’ll revise this painting until it meets your expectations. Our second guarantee is when you receive the painting; you can return it for more revisions or else for a full refund minus our actual shipping cost -- which is, on average, $30 per painting. Please note that portraits cannot be returned if they have been approved by the customer prior to their dispatch.  Our return policy is valid for 7 Days and the return period is from the merchandise arrival date.


Q: Can I return a painting?
A: Even after approving the initial emailed photos of the painting (excluding portraits), if you’re unhappy with the painting, you can return it to us for revisions. In the unlikely case that we cannot improve it to your satisfaction, we will refund you minus our actual shipping cost. We do ask however that the revisions you request not conflict with the original direction that you gave our artists. You may ask for revisions until the painting meets your expectations. Sale of frames are final, frames cannot be returned for a refund due to the high cost of shipping.


Q: Can I return a framed painting?
A: Unfortunately the high cost of shipping frames makes it impossible to offer the same money back guarantee that we offer for our paintings for the frames - the sale of a frame is final. However, if you order a framed painting and are not satisfied with the painting, you may ship the painting back for a refund (excluding portraits).


Q: How do I return a painting?
A: It is compulsory to contact us before returning a painting and await exact return instructions. Our actual shipping cost will be deducted from the refund. Returned merchandise must be wrapped & packed in the original tube and send to the address of origin. Merchandise must be returned as instructed. Failure to follow these instructions may result in a penalty of up to $100.00 per painting.

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