If any of the delivered articles show material defects, transport damage or received wrong articles, please inform us within 48 hours after you have received the goods.

 

Please read the following instructions very carefully:

 

To request authorization, please send an e-mail to toart168@gmail.com with the following details:
Order Number or Invoice Number
First & Last Name
Item you want to return
Specify the reason for the return: damaged, received the incorrect item or size, material defect, etc.
Unless it was our shipping error, the customer must pay the return shipping charge.

 

Wait for our Customer Service to e-mail you with your Return Authorization & Instructions.
Once we have received your returned item, we will notify you via e-mail of your refund or replacement.

 

Damaged goods will be replaced whenever possible, if however we are unable to replace them, they will be fully reimbursed.

 

Refunds are made in the same form of payment originally used for purchase within 15 business days of receiving your return.

 

 

To return your items, please pack them in the original tube or box with the respective protective material.

 

 

We do not accept exchanges or returns on promotional items.

 

 

We do not exchange or accept returns on stretched paintings and framed paintings.

 

 

We gladly accept returns that follow the above return guidelines.
You will need to take extreme measures to ensure that the items you are returning will not be damaged during transport. If we receive your items damaged, and we are unable to re-enter the item into our inventory, then we can offer you the following options:

 

1) We can return the damaged items to you. Transport costs at your responsibility.

2) We can refund you 50% of the purchase price of the items.